FAQ
We keep things screen-light and stress-light, too. Here are the key details on delivery, returns and care—so you can focus on the fun parts. For full details, see our Terms & Conditions and Returns pages—or Contact us.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
What does your packaging look like?
Planet-minded: minimal, recyclable where practical, and sized to protect products without excess.
Are your products safe for babies?
Safety guides our design—rounded forms, secure fastenings and carefully chosen materials. Always follow age guidance and use under adult supervision.
What materials do you use?
We favour soft, durable textiles and woods, with organic options where it matters. Product pages list exact materials and care.
Can I change or cancel my order?
If it hasn’t shipped yet, we’ll do our best. Message us via the Contact page with your order number as soon as possible.
What if my item is faulty or arrives damaged?
We’ll make it right. Contact us with photos and your order number within 7 days of delivery.
Any questions?
You can contact us through our contact page! We will be happy to assist you.
